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MSTC Privacy Policy

Our promise of safe-keeping your information

This Privacy Policy Statement sets forth the privacy policy to all sites of Motorcycle Safety Training Center, LLC and its subsidiary and affiliated companies (collectively and individually “MSTC”). By using any MSTC site, you are agreeing to the terms set forth in MSTC™s Privacy Policy Statement in effect at the time you use the site. For other terms and conditions that apply to your use of the sites, please review our Legal Statement.

In this Privacy Policy Statement, “Personal Information” means any information by which you can be personally identified, and includes your name, your address, your telephone number, your e-mail address and the like. Most MSTC sites do not require that you submit Personal Information to MSTC. However, some sites may request Personal Information in order to help MSTC serve you effectively. MSTC collects Personal Information only when you voluntarily submit such Personal Information to us.

For each visitor to an MSTC site, our web servers automatically recognize information regarding the visitor’s domain name (or that of the visitor’s access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is MSTC™s policy to maintain all Personal Information as confidential and to use such Personal Information only for the specific purpose for which it was volunteered (for example, to receive notice from us, etc.).

It is MSTC™s policy to keep Personal Information only for so long as needed for such purposes. MSTC does not sell, rent or otherwise distribute to third parties Personal Information about visitors to MSTC sites, except as needed for MSTC to provide the services for which such information was volunteered. If the MSTC sites contain links, the linked sites are controlled by and maintained by independent third parties. MSTC does not control use of information provided to third parties and all such information will be governed by the third party’s privacy policy.

MSTC reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy Statement at any time.


OUR POLICIES


COVID-19 Policy - you will be required to wear a mask/facial covering during your indoor classroom sessions. Social Distancing is required when inside or outside any MSTC facility, event, or function.

Any person who says “Yes” he or she is experiencing symptoms of COVID-19 (fever, cough, shortness of breath, fatigue, muscle aches, headache, loss of taste or smell, sore throat, nasal congestion, and/or nausea/vomiting/diarrhea) or who has tested positive for COVID-19 in the past six (6) months or has been in contact with someone who has any of the above symptoms or has been in contact with someone who has tested positive for COVID-19 in the past six (6) months is prohibited from registering and or attending any MSTC Facility, MSTC Class, MSTC Event or MSTC Function.

Any person who says “Yes” above is required to contact our office at 804.400.8597 for a thorough review. You may be requested to provide evidence you are not contagious to MSTC before your registration or attendance can be authorized by MSTC. Everyone’s safety is in question, thank you for your understanding.


Inclement weather cancellations by MSTC, LLC., or cancellation due to circumstances beyond our control: Call us @ 804.400.8597. If canceled, you will have one year from the date of cancellation to reschedule your class. We do not issue refunds. We do not charge to reschedule due to each weather-related cancellation when canceled by MSTC.

A one time free reschedule will be offered for each weather-related event when canceled by MSTC.


If you need to reschedule your class, you must contact us in writing greater than 7 days prior to your class start date. Please send us an email using the link below, add your alternative date if known.

SEND EMAIL

Reschedule/Transfer Payment of $35.00: Money orders or credit cards only and must come with a request. Payable to MSTC, LLC., 11555 Fox Cross Rd, Ashland, Virginia 23005 (please do not send cash in the mail)

For example, If your original class was on a Friday evening, we must be notified no later than 5:00 P.M. EDT (close of business day) greater than 5 days before your Friday class start date.

Rescheduling notices received 5 days or less of your class start date, will not be permitted. Please plan on attending or your total payment(s) will be forfeited. No rescheduled, free seats, free class(s), credits, discounts, or refunds with 7 days or less notice.

Unless otherwise stated a minimum of 4 students is required to conduct all Basic Rider Licensing Courses, Skills Practice Courses, or Sidecar/Can-Am/Trike Courses. Less than 4 students may require rescheduling. Contact the office at 804-400-8597 for clarification when in question.


CLASSROOM AND DRIVING RANGE BEGINS PROMPTLY

Please arrive ahead of your scheduled class start time to ensure your acceptance in class. Registered students are requested to arrive early for day one classroom to complete all of their paperwork prior to the start of class. Classroom and Driving Range start times are firm. If you arrive after the start of instruction for your curriculum, you are subject to non-admittance with dismissal. You will not be entitled to a refund or a free reschedule. No exceptions.

WE CANNOT ACCEPT ANY EXCUSE OR REASON.

Our zero-tolerance policy is respectful and fair to all students, past, present, and future who will or have agreed to these terms. Thank you.

Please think twice before signing up and make every effort to attend, thank you.


If you find you need to cancel your scheduled class, we will refund 70% of your tuition, if you notify us in writing greater than 7 days prior to the first day of your class no later than the close of business at 5:00 P.M. EDT. Eligible refunds will be made by check or credit to your credit card

Example – If your original class was on a Friday evening, MSTC, LLC must be notified no later than 5:00 P.M., greater than 5 days prior to your Friday class start date. If your payment was $250.00, we subtract the 30% ($75.00) for cancellation processing fees, your refund would be $175.00. We will mail a check or credit your credit card depending on your method of payment upon registration. MSTC, LLC will process your request for a refund within five business days from receipt of notification if you qualified for a refund.

E-MAIL AND U. S. POSTAL SERVICE are PREFERED for cancellation notices.

SEND EMAIL

U. S. Postal
@ 11555 Fox Cross Rd
Ashland VA. 23005

NO TELEPHONE CALLS PLEASE. E-mail or USPS protects everyone with a time and date stamp.

ALL cancellation notices received 7 days or less before the first day of your class will NOT be processed and will result in non-refundable tuition, registration, and any other payments. We regret we cannot accommodate your request for any refund if received 7 days or less prior to the first day of your class. Many times throughout the year, it is difficult to re-sell your seat with less than 5 days’ notice or less.

If you purchased your seat (Class) within 7 days or less before the start of your class and decide to cancel, you will NOT be entitled to any refund, free class, discounted class, a free or paid to reschedule, or any compensation. You will forfeit your entire purchase price.
Please think twice before purchasing a class 5 days or less prior to the first day of your class.

WE CANNOT ACCEPT ANY EXCUSE OR REASON.

Our zero-tolerance policy is respectful and fair to all students, past, present, and future who will or have agreed to these terms. Thank you.

Please think twice before signing up and make every effort to attend, thank you.