FAQ
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FREQUENTLY ASKED QUESTIONS

MSTC
Looking for answers?

These are some of the most common answers to questions we have received over the years.

If you still can't find the answer you need please let us know. Call toll free to 804.400.8597.


Class Hours;
Please bring a pen, pencils, highlighters, and paper in the classroom. No need to bring your riding gear to the classroom. Due to COVID-19, you will be required to provide your own pens, pencils, paper, and other personal equipment.

Check your E-mail receipt for correct times:
(Times may vary due to seasonal light and weather conditions)


Typical 3-day Two and Three-Wheel Licensing classes.
Friday, Saturday & Sunday:
Friday from 6:00 p.m. to 10:00 p.m. you will be in the classroom.
Saturday morning at 7:00 a.m. to 12:30 p.m. You will be operating the motorcycle on the driving range.
Saturday – Lunch 1 hour (hopefully)
Saturday afternoon from 2:00 p.m. to 5:30 p.m. is a classroom (course optional, check your e-mail confirmation for correct times, days and dates)
Sunday morning at 7:00 am to 12:30 p.m., you will be operating the motorcycle on the driving range.
Sunday – Graduation from 2:00 p.m. to 5:00 p.m. class dependant

Bring water, food, sunscreen and any medications needed  for your outside activities on the driving range

*Check each class posted on the web site for correct times

Typical 2 Day Classes for our Two and Three-Wheel Licensing classes.
Monday & Tuesday, Wednesday & Thursday, Thursday & Friday or Saturday & Sunday

Day 1 – Classroom for 3 to 4  hours, break for lunch, five + hours of operating the motorcycle on the driving range.
Day 2 – Classroom for 3 to 4  hours, break for lunch, five + hours of operating the motorcycle on the driving range.

Graduation is on day #2, usually between 5:30 pm – 6:30 pm.

Bring water, food, sunscreen, rain gear, weather-related clothing, and any medications needed  for your outside activities on the driving range

*Check each class posted on the web site for correct times

(daylight, weather, and unforeseen circumstances regulate our hours)

The DMV Completion Card 30-day temporary license/waiver expires 1 year from the date of the issue.

Request for replacement of completion cards – by mail, include first, middle and last name, address, driver’s license # and state the license is issued, DOB, phone number, class date along with payment of $35.00  for one card, $45.00 for two cards for processing & handling.
By telephone, call: 804.400.8597

Please specify which card you are requesting to replace! (DMV Waiver, MSF card, or ESC card)
Credit cards, cash, or money orders accepted.
The money order should be made out to:
Motorcycle Safety Training Center, LLC. (MSTC)
Mailed to: P. O. Box 6162, Ashland, Virginia 23005

The MSF & ESC Basic Licensing Course card can ONLY be replaced 48 months or less from the date of the issue.
The DMV Completion card can only be replaced 12 months or less from the original date issued.

More often than not, one or more of our prepaid students will not show up on the first day for the classroom portion of the Basic Rider Course.

MSTC has a “stand-by” policy at each of it’s training locations.
If you would like to try to get in a class that is full, you can arrive 15 minutes before the scheduled start of that class.

VERY IMPORTANT:
Contact the instructor in the classroom and place your name in the lottery.

DO NOT CONTACT THE OFFICE TO SIGN UP FOR A STANDBY:
You sign up in the classroom by showing up in person.

After the scheduled start of class, the instructor will conduct a drawing of all standby’s present. Names will be drawn and the person(s) name selected gets the first “No-show” opening, next name selected gets the second “No-show” opening, etc.

After the scheduled classroom start time, any registered student who is not in their seat, loses that seat with no refund given. The stand-by students are then asked to fill out the class paperwork, pay their tuition fee in cash or money order and they are officially enrolled in the class. (Please look at the web site for current pricing to determine tuition fees for each class.
Stand-by students being accepted in the class must pay their tuition with cash or money order made out to MSTC LLC.
No checks or credit cards can be accepted at our satellite Training Centers  .

Sometimes a student has a class in the future and wants to take a class earlier;
If you have pre-purchased a seat in a MSTC safety class, show up as a standby and accept a seat as a standby, you may not receive a refund on your pre-purchased seat and you will be asked to pay full price for the standby position. You will end up paying twice the cost of the course with no refunded portion available.

Please do not show up and ask for a standby position if you have already purchased a seat for another class unless prior approval from MSTC. Thank you.

  • “M2” – Participants who successfully complete the Two-Wheel Basic Class will receive an “M2” Endorsement. The “M2” Endorsement will only allow the Rider to operate a Two Wheel Motorcycle.
  • “M3” – Participants who successfully complete the Three Wheel Basic Class will receive an “M3” Endorsement. The “M3” Endorsement will only allow the Rider to operate a Three Wheel Motorcycle.
  • “M” – The “M” license will allow the Rider to operate both Two Three Wheel Motorcycles.
  • If you received your “M” Endorsement on or before June 30, 2013, you will be “Grandfathered In” and keep your “M” Endorsement.
  • To receive an “M” Endorsement after June 30, 2013, you must obtain BOTH an “M2” and an “M3” Endorsement.

No. Demand has not been sufficient to conduct 4 or more scooter students for a scooter only class.

Yes, provided your scooter meets the Program requirements – Valid state inspection, valid registration, proof of insurance, 50 ccs to 300 ccs, tires 2/32 + tread depth, good working brakes, working lights and all equipment in good working order, and mirrors. Call 804.400.8597 for details and approval before your class.

NOTE: We must have a certified Scooter Instructor available for the class you would like to enroll in before you register.

If your scooter is a 50 cc engine size or above, you will need a motorcycle license. (M2)

Yes, we provide motorcycles for the Jump Start and Basic Riding Licensing Courses

You must provide a ¾ or full-face helmet provided that they meet minimum DOT certification. Personal helmets are subject to inspection for the DOT certification and that they are in good working condition. (Due to COVID-19 we are phasing out our ability to provide helmets / if you cannot obtain a helmet, MSTC currently is able to provide you with a used ¾ face DOT approved Program Helmet up to Aug. 31, 2020)

The MSF completion card can ONLY be replaced 48 months or less from the date of issue. The DMV license/waiver completion certificate can only be replaced 12 months or less from the original date issued.

Jump Start is our optional Pre-course before taking the BRC. 3 hours of familiarization. Groups of 6 or less with personalized attention. We furnish motorcycles & helmets. One or two RiderCoaches. No certificate is issued. NO DRIVING TEST, NO WRITTEN TEST Come out and become comfortable.

  • The Two Wheel Licensing Course – Basic Rider BRC offers the Class “M2” Endorsement.
  • The Three Wheel Licensing Course – SideCar Trike offers the Class “M3” Endorsement.

Yes, If you have not recently ridden a bicycle, you may be unable to pass the Basic RiderCourse (BRC or SBRC). Balance is VERY important!

You will be required to withdraw from the class if unsafe to yourself or others. No refunds, transfers or credits.

The Two Wheel Course is 15-20 hours depending on weather, breaks, lunch and how each class develops, etc:

Our typical three days Two or Three-Wheel Course is 3 to 4 hours of classroom Friday evening, 5 hours driving Saturday morning & 3 to 4 hours of a classroom on the same Saturday afternoon, Sunday has 5 hours driving in the morning with graduation between 12p – 1p

Our special two days Two or Three-Wheel Course is 3 to 4 hours of the classroom each day in the mornings with 5 plus hours of driving each day in the afternoons. Your graduation is typically in the evening (5:30 p.m. – 6:30 p.m.) on the second day.

Getting your Class M2 or M3 License (effective July 1, 2016)
You must successfully complete both the written test and the riding skills evaluation in order to receive an MSF or Evergreen Safety Council course completion card and a Virginia DMV Motorcycle Class M2 or M3 Provisional License. No make-up testing or re-testing will be allowed (DMV rules).

The Virginia DMV Motorcycle Class M2 or M3 Provisional License is a temporary Class M2 or M3 license and allows you, if 19 years of age or older, to operate a motorcycle for 30 days. Simply take the DMV Provisional License to any Virginia DMV and exchange the Provisional License and your current car driver’s license for a new Virginia plastic license, only now with an M2 or M3 on it. We cannot make a plastic license at the Training Centers, so, you need to visit the DMV office – sorry. However, no written or driving test this time. Your Certificate will waive BOTH the knowledge & skills test at any Virginia DMV for one year from the date issued.

  • Students 19 years of age or older will be issued The Virginia DMV Provisional License which is a temporary Class M2 or M3 license and allows you to operate a motorcycle for 30 days.
  • Students 18 years of age will not be allowed to operate a motorcycle with The DMV Provisional License – they will need to take the DMV Provisional License to DMV to have the M2 or M3 placed on their license.
  • Students 17 years of age or younger will be issued The Virginia DMV Provisional License, However, they will still be required to wait the nine months and will not have a 30-day class M2 or M3 temporary license to operate a motorcycle.
  • Note: The Virginia DMV Provisional License expires 0ne (1) year from the date issued. Please make every effort to have M2 or M3 placed on your license prior to expiration. After expiration, you will be required to take the entire course over if you allow The DMV Provisional License to expire.

Note: No other state will accept The DMV Completion Certificate/Provisional License or Virginia’s MSF card. You do not need a learner’s permit or a motorcycle driver’s license to take any one of our courses.

No, you do not need a Motorcycle Learner’s Permit to take Jump Start, Basic Rider, or the Side Car Trike Course.

You MUST have a car driver’s license to participate in the JumpStart, Basic Rider, or SideCar Trike Course.

Yes, a car Learner’s Permit will be acceptable.

A Valid car license from any State or Country will permit you to enroll in the JumpStart, Basic Rider, or SideCar Trike Course.

Must be active duty military or military dependent; completion certificate dated within 1 year of license application.

You can enroll in any BRC or the “combined Intermediate & Experience course” to obtain your MSF card which will allow you to operate a motorcycle on any U. S. Military installation or other Government property.

No, Virginia’s DMV will NOT accept out of State MSF cards. Military personnel will be required to successfully complete a Virginia Motorcycle program to obtain an MSF card.


OUR POLICIES


COVID-19 Policy - you will be required to wear a mask/facial covering during your indoor classroom sessions. Social Distancing is required when inside or outside any MSTC facility, event, or function.

Any person who says “Yes” he or she is experiencing symptoms of COVID-19 (fever, cough, shortness of breath, fatigue, muscle aches, headache, loss of taste or smell, sore throat, nasal congestion, and/or nausea/vomiting/diarrhea) or who has tested positive for COVID-19 in the past six (6) months or has been in contact with someone who has any of the above symptoms or has been in contact with someone who has tested positive for COVID-19 in the past six (6) months is prohibited from registering and or attending any MSTC Facility, MSTC Class, MSTC Event or MSTC Function.

Any person who says “Yes” above is required to contact our office at 804.400.8597 for a thorough review. You may be requested to provide evidence you are not contagious to MSTC before your registration or attendance can be authorized by MSTC. Everyone’s safety is in question, thank you for your understanding.


Inclement weather cancellations by MSTC, LLC., or cancellation due to circumstances beyond our control: Call us @ 804.400.8597. If canceled, you will have one year from the date of cancellation to reschedule your class. We do not issue refunds. We do not charge to reschedule due to each weather-related cancellation when canceled by MSTC.

A one time free reschedule will be offered for each weather-related event when canceled by MSTC.


If you need to reschedule your class, you must contact us in writing greater than 7 days prior to your class start date. Please send us an email using the link below, add your alternative date if known.

SEND EMAIL

Reschedule/Transfer Payment of $35.00: Money orders or credit cards only and must come with a request. Payable to MSTC, LLC., 11555 Fox Cross Rd, Ashland, Virginia 23005 (please do not send cash in the mail)

For example, If your original class was on a Friday evening, we must be notified no later than 5:00 P.M. EDT (close of business day) greater than 5 days before your Friday class start date.

Rescheduling notices received 5 days or less of your class start date, will not be permitted. Please plan on attending or your total payment(s) will be forfeited. No rescheduled, free seats, free class(s), credits, discounts, or refunds with 7 days or less notice.

Unless otherwise stated a minimum of 4 students is required to conduct all Basic Rider Licensing Courses, Skills Practice Courses, or Sidecar/Can-Am/Trike Courses. Less than 4 students may require rescheduling. Contact the office at 804-400-8597 for clarification when in question.


CLASSROOM AND DRIVING RANGE BEGINS PROMPTLY

Please arrive ahead of your scheduled class start time to ensure your acceptance in class. Registered students are requested to arrive early for day one classroom to complete all of their paperwork prior to the start of class. Classroom and Driving Range start times are firm. If you arrive after the start of instruction for your curriculum, you are subject to non-admittance with dismissal. You will not be entitled to a refund or a free reschedule. No exceptions.

WE CANNOT ACCEPT ANY EXCUSE OR REASON.

Our zero-tolerance policy is respectful and fair to all students, past, present, and future who will or have agreed to these terms. Thank you.

Please think twice before signing up and make every effort to attend, thank you.


If you find you need to cancel your scheduled class, we will refund 70% of your tuition, if you notify us in writing greater than 7 days prior to the first day of your class no later than the close of business at 5:00 P.M. EDT. Eligible refunds will be made by check or credit to your credit card

Example – If your original class was on a Friday evening, MSTC, LLC must be notified no later than 5:00 P.M., greater than 5 days prior to your Friday class start date. If your payment was $250.00, we subtract the 30% ($75.00) for cancellation processing fees, your refund would be $175.00. We will mail a check or credit your credit card depending on your method of payment upon registration. MSTC, LLC will process your request for a refund within five business days from receipt of notification if you qualified for a refund.

E-MAIL AND U. S. POSTAL SERVICE are PREFERED for cancellation notices.

SEND EMAIL

U. S. Postal
@ 11555 Fox Cross Rd
Ashland VA. 23005

NO TELEPHONE CALLS PLEASE. E-mail or USPS protects everyone with a time and date stamp.

ALL cancellation notices received 7 days or less before the first day of your class will NOT be processed and will result in non-refundable tuition, registration, and any other payments. We regret we cannot accommodate your request for any refund if received 7 days or less prior to the first day of your class. Many times throughout the year, it is difficult to re-sell your seat with less than 5 days’ notice or less.

If you purchased your seat (Class) within 7 days or less before the start of your class and decide to cancel, you will NOT be entitled to any refund, free class, discounted class, a free or paid to reschedule, or any compensation. You will forfeit your entire purchase price.
Please think twice before purchasing a class 5 days or less prior to the first day of your class.

WE CANNOT ACCEPT ANY EXCUSE OR REASON.

Our zero-tolerance policy is respectful and fair to all students, past, present, and future who will or have agreed to these terms. Thank you.

Please think twice before signing up and make every effort to attend, thank you.